Privacy Policy
This Privacy Policy describes how Palmetto Interactive Services ("Palmetto Interactive", "we", "us") collects, uses, and protects information when you visitpalmettointeractive.com (the "Site") or contact us. We are a Charleston, South Carolina studio that builds AI systems and software. We do not sell products through this Site and we do not sell your personal information.
Information we collect
We collect only what we need to run the Site and respond to you:
- Information you give us. When you submit our contact form, we collect the name, email address, and any details you choose to include (such as your budget, timeline, and a description of your project) so we can reply.
- Usage and device information. When you visit the Site, our analytics provider automatically collects standard technical information — such as your approximate location, browser type, device, pages viewed, and how you interact with the Site — to help us understand and improve performance. Form inputs are masked in our analytics.
How we use your information
- To respond to your inquiry and discuss potential work;
- To operate, maintain, secure, and improve the Site;
- To understand aggregate usage and performance (load times, errors, navigation);
- To comply with legal obligations.
We do not use your information for third-party advertising, and we do not sell it.
Service providers we use
We rely on a small number of providers to operate the Site:
- Amazon Web Services (AWS) — hosting (S3 + CloudFront) and the serverless function and email service (SES) that delivers contact-form messages to us.
- Datadog — privacy-respecting product analytics and performance monitoring (Real User Monitoring). Form inputs are masked.
These providers process information on our behalf and are bound by their own terms and privacy commitments. We may also disclose information if required to comply with applicable law or a lawful request, or to protect our rights.
Cookies and tracking
The Site uses minimal cookies and similar technologies needed for analytics and performance monitoring. You can block or delete cookies in your browser settings; the Site will still work. We honor browser-level privacy choices where technically feasible.
Data retention
We keep contact-form messages for as long as needed to respond and maintain our business records, and analytics data for a limited period consistent with our provider's defaults. You can ask us to delete your information at any time using the contact details below.
Your rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To exercise any of these rights, email us at[email protected] and we will respond as required by applicable law.
Children's privacy
The Site is intended for businesses and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy to reflect changes to our practices or for legal or operational reasons. The current version is always posted here.
Contact us
For questions about this policy or your information, contact us:
Palmetto Interactive Services
1121 Park West Boulevard
Suite B #103
Mount Pleasant, SC 29466
Phone: (843) 732-1460
Email: [email protected]
Last updated: June 2026