Services · Charleston, SC
LLM Infrastructure
Hybrid retrieval (BM25 + vector), memory graphs with provenance and TTL, conflict resolution, recall traces, eval harnesses with regression tracking, and cost and latency budgeting — the unglamorous plumbing that makes LLM products reliable in production.
Ideal for: Teams whose AI demo worked but whose production system hallucinates, forgets context, or costs too much per call.
What's included
- Hybrid retrieval (BM25 + vector) tuned to your data
- Memory graphs with provenance, conflict resolution, and TTL
- Recall traces so you can see exactly what the model was given
- Eval harnesses with regression tracking
- Cost and latency budgeting that keeps unit economics defensible
How we work
Every engagement starts with a two-week paid review and a one-page contract of done — scope, evals, latency budget, and the bill, with no surprises to either side. We ship a working surface every week, write things down, and hand off runbooks and evaluation harnesses your team can run without us. If a phase isn't delivering, we say so on a Friday.
Frequently asked questions
Why does my AI product hallucinate in production but not in the demo?
Demos use clean, small inputs. Production has messy, conflicting, and stale context. The fix is retrieval and memory infrastructure with provenance, conflict resolution, and evals — which is exactly the layer we build.
Serving Charleston and the Lowcountry
Palmetto Interactive delivers llm infrastructure for businesses across the Charleston metro — Charleston, Mount Pleasant, North Charleston, Summerville, Goose Creek, Daniel Island, Johns Island, James Island, West Ashley, Isle of Palms, Sullivan's Island, Folly Beach, Kiawah Island — and works with clients throughout the Southeast and remotely. See AI consulting in Charleston for more on our home market.
Related services
- Agentic AI Systems — Multi-agent orchestration with real tool use — planners, controllers, and evals before prompts.
- Custom AI Products — Full-stack 0→1 AI products in 6–16 week sprints.
- AI Strategy & Advisory — Two-week technical reviews and roadmaps for teams making their first real AI bet.
- Web & Shopify Development — High-performance websites and Shopify builds for Lowcountry businesses.
Start a project
Tell us what you're trying to ship and what's in the way. The contact form reaches a human in Charleston, and we reply in under 24 hours on average — or email support@palmettointeractive.com.