Services · Charleston, SC

Agentic AI & Automation

We design and ship AI agents and automation for small and mid-size businesses — intake handling, back-office copilots, scheduling, follow-ups, and reporting — with human checkpoints on the actions that matter and runbooks your team can actually follow.

Ideal for: Owners and small teams drowning in repetitive work — intake, scheduling, data entry, follow-ups — who want AI that does real work, safely.

What's included

• Intake and back-office automation built around how your business actually runs
• Copilots trained on your business, not a generic chatbot
• Human-in-the-loop checkpoints on high-impact actions
• Safe rollout with monitoring, so you can trust what it does
• Runbooks and hand-off your team can follow without us

How we work

It starts with a quick call — that one's on us. From there, a paid requirements-gathering phase: we review your challenge fully and develop the plan. Then, no long paperwork — we set targets, get a working prototype in your hands fast, and iterate until it delivers. Every engagement ends with working software, written down and handed off so your team can run it without us.

Frequently asked questions

What is the difference between an agentic AI system and a chatbot?

A chatbot answers questions. An agentic system plans, takes actions with real tools, verifies its own work, and pursues a goal across many steps — with guardrails and human checkpoints where they matter.

How do you keep AI automation from going off the rails?

Verification steps, sandboxed tools, human-in-the-loop checkpoints on high-impact actions, and testing that runs on every change. We design these before we build, not after something breaks.

Serving Charleston and the Lowcountry

Palmetto Interactive delivers agentic ai & automation for businesses across the Charleston metro — Charleston, Mount Pleasant, North Charleston, Summerville, Goose Creek, Daniel Island, Johns Island, James Island, West Ashley, Isle of Palms, Sullivan's Island, Folly Beach, Kiawah Island — and works with clients throughout the Southeast and remotely. See AI consulting in Charleston for more on our home market.

Related services

• AI Memory & Reliability — The plumbing that makes AI dependable: memory, retrieval, and testing tuned to your business.
• Custom AI Products — Full-stack AI products — rapid prototype first, then working software your business keeps.
• AI Strategy & Advisory — Plain-English AI guidance and roadmaps for businesses making their first real AI decisions.
• Web & Shopify Development — High-performance websites and Shopify builds for Lowcountry businesses.

Start a project

Tell us what you're trying to ship and what's in the way. The contact form reaches a human in Charleston, and we reply in under 24 hours on average — or email [email protected].